Cumberland River Homecare (Formerly known as PHC HOme Health) has provided the Upper Cumberland with homecare services for over twenty years. Our agency works closely with physicians to address patient needs and assist them in reaching their optimal level of wellness. We incorporate family and friends to develop unique support systems for each patient. Our highly trained dedicated staff of professionals specialize in providing comprehensive care to meet individual patient needs.

Questions? We Have Answers.

What is home health care? Home health care services are services that are rendered by a skilled
professional in a patient's home. This may include a combination of occupational and physicaltherapy, speech therapy and skilled nursing, as well as non skilled professionals for personal care. All care is directed by a physician's order.

How does one receive home health care? The physician makes a referral to the agency, then a
registered nurse evaluates the needs of the patient. The nurse, in coordination, with the physician and the patient's insurance develop an individualized plan of treatment.

When would home health services be appropriate? There are numerous instances when home
health services are needed? Home health services would be appropriate for a patient recently
discharged from the hospital to help prevent re-hospitalization or for a patient with a new
diagnosis or new medications that would require teaching and assessment to prevent a
hospitalization. A patient who has experienced a mental or physical decline in condition would
also be appropriate for home health services.

Can a patient have an agency preference? Home care patients have the right to choose the
agency that will provide services. This is in accordance with section 1802 of the Social Security
Act which “seeks to ensure that free choice is guaranteed to all Medicare patients.”

What are the agency hours of operation? The home health office which is located on the ground
floor of Cumberland River Hospital is open Monday thru Friday 8:00am until 4:30pm except on
holidays. There is a registered nurse on call 24 hours a day seven days a week.

How do I contact the agency? Local patients may call 243-3680. Out of town patients may call
1-800-382-3341. Both of these numbers will roll to an answering service after hours, on the
weekends and on holidays. The registered nurse on call will then return a call to the patient and
or family member to answer questions and determine what action needs to be taken.

What counties are covered by the agency? Cumberland River Homecare covers ten counties in
the Upper Cumberland area. These include Clay, Cumberland, DeKalb, Fentress, Jackson,
Macon, Overton, Pickett, Putnam and White county.